Got questions? We've got answers.

Frequently asked questions

Is the vending machine really free?

Yes — completely. No rental fees, no installation charges, no maintenance costs. We make our money on product sales, so there's no cost to you, ever. You get a fully stocked, fully serviced machine at zero expense to your business.

What's the catch?

There isn't one. We simply need your location to be a good fit — meaning enough consistent foot traffic to make product sales viable for us. If it's a match, you get a free machine. If it's not quite right, we'll be upfront with you rather than waste your time.

Why would you do this for free? What's really in it for you?

Fair question — we'd wonder the same thing. Our business model is simple: we earn margin on every product sold. The machine, installation, and maintenance are our investment in a location. The better we serve your space, the more people buy, and the better it works for everyone. There's no hidden fee coming later. This is genuinely how vending businesses operate.

Do I have to sign a long-term contract?

No long-term contracts. We believe in earning your continued business through great service, not locking you in with fine print. If things aren't working out for any reason, we'll come remove the machine. No hard feelings, no fees.

What if I want to remove the machine down the line?

Just let us know. We'll schedule a pickup and handle everything. There are no penalties, no exit fees, and no complicated process. We want to be in locations where we're genuinely adding value — if that's not the case anymore, we'd rather know.

About the Free Offer

We already have a vending machine. Why would we switch?

That's the most common situation we walk into — and it's worth asking: is your current machine actually working for you? Is it restocked consistently? Does it break and sit empty for days? Does it carry what your people actually want? If you're nodding at any of those, it's worth a conversation. We're not asking you to switch on faith — we'll be honest about whether we can do better for your specific space.

What if the machine breaks or runs out of product?

We monitor our machines remotely, so we often catch issues before you do. When something comes up, maintenance is resolved within 24 hours of being reported and restocking happens within 48 hours of inventory running low. You have a dedicated point of contact — a real person, not a call center — for every account.

How long does installation take?

Most installations are completed in under two hours. We handle delivery, setup, and initial stocking — you don't lift a finger. Most accounts are up and running within one to two weeks of first contact.

Am I responsible for managing the machine or dealing with issues?

Not at all. That's our job entirely. You don't manage inventory, handle repairs, or coordinate restocking. If someone reports an issue to you, just forward it to us and we'll take it from there. Many of our clients genuinely forget we're there — which is exactly how it should be.

Is there any liability on our end for having the machine on our property?

No. We carry full liability insurance on all of our machines. There is nothing on your end from a liability standpoint. If this is a concern for your building management or legal team, we're happy to provide documentation.

About the service

Can I choose what goes in the machine?

Absolutely — that's the whole point. Before we install anything, we have a real conversation about your space: who's in it, what shifts they work, what dietary needs they have, what's been missing. We build the selection around that. And if you want to make changes later, just say the word.

Do you offer hot food options?

Yes. Depending on your space and needs, we can set up machines with heated compartments for hot food — sandwiches, wraps, soups, breakfast items, and more. Just mention it during our consultation and we'll find the right equipment for you.

Can you stock toiletries and everyday essentials?

Absolutely. This is one of the things that sets us apart. We can stock pain relievers, hand sanitizer, feminine hygiene products, lip balm, phone chargers, earbuds, bandages, and more. It's particularly popular in offices, gyms, residential buildings, hotels, and medical facilities — anywhere people are for long stretches and need more than a snack.

Do you carry healthy or dietary-specific options?

Yes — gluten-free, vegan, keto, high-protein, low-sugar, organic. We don't just nod at healthy options and then fill the machine with chips. If your space has specific needs, we take that seriously and stock accordingly.

Do you carry local or small-business brands?

We do, and we're proud of it. As a small business ourselves, supporting other local brands matters to us. If you want your machine to feature NYC-made or local products, just let us know during your consultation.

About the products

What areas do you serve?

We're based in Queens and currently serve select locations across all five boroughs of NYC. We take on new accounts based on availability and location fit — reach out and we'll confirm quickly whether your address qualifies.

How do I get started?

Just reach out. Fill out our contact form, send us an email, or give us a call. We'll have a quick, no-pressure conversation to see if we're a good fit. If we are, we can typically have a machine installed within one to two weeks of that first conversation.

Logistics & Getting Started

ready to bring Lumi to your building?

We serve select NYC zip codes and take on new accounts based on availability. Don't wait — check if your location qualifies today.

$0 cost to your business - we earn on product sales, not fees